Privacy Policy

EmailMarketingByLamako is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, store, and protect your personal data when you communicate with us through WhatsApp Business. By contacting or interacting with EmailMarketingByLamako via WhatsApp, you agree to the practices described in this Privacy Policy. When you contact us through WhatsApp Business, we may collect certain personal information including your phone number, name (if provided), profile picture, the content of messages you send, voice notes, images, documents, and any other information you voluntarily share with us. We may also collect information related to your inquiries, service requests, orders, or support needs. We only collect information that is necessary to provide our services and respond to your communications. Your personal data is used strictly for legitimate business purposes. These purposes may include responding to inquiries, providing customer support, delivering services, processing orders or requests, improving our services, maintaining communication, and complying with legal obligations. We do not use your information for unrelated purposes. The legal basis for processing your data may include your consent (when you voluntarily contact us), the performance of a contract (if you are a client or customer), and compliance with applicable legal obligations. EmailMarketingByLamako does not sell, rent, or trade your personal data to third parties. Your information may only be shared with trusted service providers or technical partners who assist us in operating our business, such as hosting providers, CRM systems, automation tools, or payment processors, when applicable. These partners are required to maintain the confidentiality and security of your information. Communications conducted through WhatsApp are also subject to the privacy policies and data practices of Meta Platforms, the parent company of WhatsApp. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal requirements, to resolve disputes, and to enforce our agreements. When your data is no longer needed, it is securely deleted or anonymized where possible. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, while we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. Depending on your location and applicable data protection laws (including the General Data Protection Regulation (GDPR) if you are located in the European Union), you may have certain rights regarding your personal data. These rights may include the right to access your data, request correction of inaccurate information, request deletion of your data, object to certain types of processing, request restriction of processing, and request data portability. To exercise any of these rights, you may contact us directly through WhatsApp or via the contact details provided below. EmailMarketingByLamako does not use cookies within WhatsApp communications. However, the WhatsApp application and related services may use their own technologies in accordance with their respective privacy policies. We reserve the right to update or modify this Privacy Policy at any time. Any changes will become effective upon publication of the updated version. We encourage users to review this policy periodically to stay informed about how we protect their information.